TERMS & CONDITIONS

Please read the following terms and conditions carefully, as your use of our services implies acceptance of and compliance with these terms (“Terms”).

By subscribing to or using any of our services, you agree that you have read, understood, and are bound by these Terms, regardless of how you subscribe to or use the services. If you do not agree with these Terms, you must not subscribe to or use our services.

In these Terms, references to “you” or “User” shall mean the end user accessing the website, its contents, and using the services offered through the website. “Service Providers” refers to independent third-party providers, and “we,” “us,” and “our” shall mean Surraos, including its affiliates and partners.

Introduction:

1. The Surraos website (“Website”) is an internet-based content and e-commerce platform operated by Surraos, a company incorporated under the laws of India.
2. Use of the Website is conditioned on acceptance of all terms, conditions, and notices contained herein, as updated from time to time.
3. Surraos reserves the right to refuse registration or service to any user at its sole discretion without assigning any reason.

User Account, Password, and Security:

You will receive an account designation and password upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of this information and fully accountable for all activities occurring under your account. You agree to:

• Immediately notify Surraos of any unauthorized use or security breach.
• Ensure that you log out from your account at the end of each session. Surraos will not be liable for any loss or damage arising from your failure to comply with these requirements.

Services Offered:

Surraos provides internet-based services through the Website, including the sale and shipment of products upon successful order placement. Surraos is entitled to receive payment for these services.

Privacy Policy:

By using our services, you acknowledge that you have read and accepted the Privacy Policy of Surraos.

Limited User License:

Users agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website without prior written permission from Surraos.

User Conduct and Rules:

You agree to use the Website in a responsible manner. Prohibited actions include but are not limited to:

• Defamation, harassment, abuse, or violation of legal rights.
• Publishing obscene, indecent, or unlawful material.
• Uploading copyrighted material without authorization.
• Distributing files that contain viruses or corrupted data.
• Conducting unauthorized surveys, chain letters, or pyramid schemes.
• Violating applicable laws or regulations.

Surraos reserves the right to refuse service, terminate accounts, or cancel orders if user conduct is deemed harmful to the company’s interests.

User Warranty and Representation:

Users guarantee that they are the rightful owner of any content uploaded and that it does not infringe on third-party rights.

Exactness Not Guaranteed:

Surraos does not guarantee exactness in the finish, appearance, or quality of any product. In case of discrepancies, Surraos may reach out for approval of necessary modifications. Users can accept or reject such changes within 10 days, failing which the order may be canceled with a full refund.

Intellectual Property Rights:

All intellectual property related to the Website, including trademarks, copyrights, and content, belong to Surraos unless otherwise stated. Users may not use or distribute any content without obtaining prior authorization from Surraos.

Links to Third-Party Sites:

The Website may contain links to external websites. Surraos is not responsible for the content, accuracy, or reliability of any third-party sites.

Disclaimer of Warranties/Limitation of Liability:

Surraos strives to provide accurate information but does not guarantee completeness or correctness. Surraos is not liable for:

• Inability to use services.
• Unauthorized access to or alteration of user data.
• Any direct, indirect, or consequential damages arising from Website usage.

Indemnification:

Users agree to indemnify and hold Surraos harmless from any claims, liabilities, or expenses arising from their breach of these Terms.

Pricing:

All product prices on the Website are listed in INR/USD and are subject to change at Surraos’ discretion.

Shipping:

Risk of loss and title for products pass to the customer upon shipment.

Termination:

Surraos may suspend or terminate a user’s account if any Terms are violated. In case of termination, Surraos reserves the right to delete any related content without liability.

Governing Law:

These Terms are governed by the laws of India, with disputes subject to the jurisdiction of the courts in New Delhi.

Severability:

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full effect.

Report Abuse:

Users are responsible for all content they upload. Any abuse or violation of these Terms should be reported to customercare@surraos.com.

Unauthorized Charges:

If you notice unauthorized charges on your credit/debit card for purchases on Surraos, report it within 60 days for investigation.

Cancellation of Fraudulent Orders:

Surraos reserves the right to cancel any order suspected of fraudulent activity or pricing inaccuracies. If a fraudulent order is canceled post-payment, the amount will be refunded to the original payment method.

By using Surraos’ services, you agree to abide by these Terms & Conditions.